Return and Refund Policy

Effective Date: February 5, 2026
Last Updated: February 5, 2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Buy It Better Now website located at https://www.buyitbetternow.com (the “Website”). By placing an order on our Website, you agree to the terms outlined below.

---

2. Contact Information

If you have questions about returns, refunds, or exchanges, please contact our Customer Service team:

Email: Support@BuyItBetterNow.com
Phone: 888-703-2393
Address:
Buy It Better Now
1114 W Diamond St
Anaheim, CA 92801
United States

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST

We aim to respond to all inquiries within 24–48 hours.

---

3. Return Eligibility

Customers in the United States may request a return within 30 days of receiving their order, subject to the conditions below.

3.1 Conditions for Return

To be eligible for a return, items must meet all of the following criteria:

• Unused and Undamaged: The item must be unused and in the same condition as received

• Original Packaging: Returned in original packaging with all tags attached

• Proof of Purchase: A receipt or order confirmation is required

Items that do not meet these conditions may be refused or subject to a partial refund.

---

4. Return Process

4.1 Initiating a Return

To start a return:

1. Contact Customer Service at Support@BuyItBetterNow.com or 888-703-2393 within 30 days of receiving your order

2. Provide your order number and reason for return

3. If approved, you will receive return instructions and, if applicable, a Return Merchandise Authorization (RMA)

4.2 Preparing Your Return

• Securely package the item in its original packaging

• Include all accessories, manuals, and any promotional items

• Include any documentation provided with your return authorization

4.3 Shipping the Return

• Returns must be shipped using a trackable shipping service

• Items must be shipped within 7 days of receiving return authorization

---

5. Return Shipping Costs

• Customers are responsible for return shipping costs

• Original shipping fees are non-refundable

• If a return is due to our error (defective, damaged, or incorrect item), return shipping will be covered by Buy It Better Now

---

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

• Must meet all return eligibility requirements

• Return request must be made within 30 days of delivery

Refund:
Approved refunds will be issued to the original payment method minus a 20% restocking fee.

---

6.2 Defective or Damaged Goods

Notification Window:
You must notify us within 7 days of delivery

Documentation Required:
Photos or videos showing the damage or defect

Resolution:
We will offer either:

• A replacement at no additional cost, or

• A full refund, including return shipping

---

6.3 Incorrect Product Received

If you receive the wrong item:

• Contact us immediately upon receipt

• We will arrange the return at our expense and ship the correct item or issue a full refund

---

6.4 Product Never Arrived

If your order does not arrive within the estimated delivery timeframe:

• Contact Customer Service

• We will investigate with the shipping carrier

If confirmed lost, we will provide either a replacement or full refund.

---

6.5 Order Cancellation

• Orders may be canceled within 24 hours of placement if they have not shipped

• Orders already shipped must follow the standard return process after delivery

---

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

• Gift cards (non-refundable, valid for 1 year)

• Downloadable software products

• Custom or personalized items

• Perishable goods

• Items not returned in original condition

---

8. Refunds

8.1 Refund Approval

Refunds are issued after we receive and inspect the returned item. You will be notified by email regarding approval or rejection.

8.2 Refund Processing Time

• Refunds are processed to the original payment method

• Processing time: 5–7 business days after inspection

• Bank or card issuer posting times may vary

8.3 Partial Refunds

Partial refunds may apply if:

• Items are returned damaged or incomplete

• Returns are received outside the approved return window

---

9. Exchanges

We only offer exchanges for items that are defective, damaged, or incorrect.

To request an exchange, contact Support@BuyItBetterNow.com.
Exchange shipping costs are covered by Buy It Better Now when applicable.

---

10. Timelines Summary

• Return Request Window: 30 days from delivery

• Damage Reporting: Within 7 days of delivery

• Refund Processing: 5–7 business days after inspection

---

11. Legal Rights

This policy does not affect any rights you may have under applicable state or federal law.

---

12. Questions and Support

For additional assistance:

Email: Support@BuyItBetterNow.com
Phone: 888-703-2393

---

Buy It Better Now
1114 W Diamond St
Anaheim, CA 92801
United States