Shipping Policy

Effective Date: February 5, 2026
Last Updated: February 5, 2026

1. Introduction

At Buy It Better Now (“we,” “us,” or “our”), we strive to provide a seamless, reliable, and transparent shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from BuyItBetterNow.com.

2. Shipping Destinations

Countries We Ship To

We currently ship to the following destination:

• United States

Future Expansion

We are continually working to expand our shipping destinations. Please check this page periodically for updates.

3. Shipping Costs

Domestic Shipping (United States)

• Standard Shipping: Free shipping on all orders

No Hidden Fees

All shipping costs are clearly displayed at checkout. We do not charge hidden handling or processing fees.

4. Order Processing Time

Processing Time

Orders are processed within 1–2 business days, Monday through Friday, excluding federal holidays.

Order Cut-Off Time

Orders placed before 5:00 PM EST will begin processing the same business day.

Weekend and Holiday Orders

Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping (United States)

• Standard Shipping: 3–5 business days

Delivery Estimates

Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, carrier delays, or logistical issues.

6. Shipping Methods and Carriers

Reliable Carriers

We partner with reputable carriers to ensure your order arrives safely and on time.

Domestic Carriers:

• USPS

• UPS

• FedEx

LTL Freight Carriers (for large or heavy items):

• FedEx Freight

• Old Dominion

• XPO Logistics

Shipment Tracking

All orders include tracking information, which will be emailed to you once your order has shipped.

Shipping Insurance

All shipments are insured against loss or damage during transit. If an issue occurs, please contact us promptly.

7. Order Tracking

Tracking Information

Once your order ships, you will receive an email containing:

• Tracking number

• Carrier name

• Tracking link

How to Track Your Order

• Visit BuyItBetterNow.com/track-order or the carrier’s website

• Enter your tracking number to view shipment status and estimated delivery date

Assistance

If you need help tracking your order, please contact our Customer Service team.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Deliveries:
If your package is delayed beyond the estimated delivery timeframe, please contact us at Support@BuyItBetterNow.com or 888-703-2393.

Lost Packages:
If tracking shows your package as delivered but you have not received it:

• Verify the shipping address provided at checkout

• Check with neighbors or building management

• Contact our Customer Service team for further assistance

8.2 Damaged Packages

Reporting Damage:
If your package arrives damaged:

• Take clear photos of the damaged packaging and item(s)

• Contact us within 7 days of delivery at Support@BuyItBetterNow.com

Resolution:
We will evaluate the claim and arrange a replacement or refund when appropriate.

9. Missing Items

Reporting Missing Items:
If any items are missing from your order:

• Contact us within 7 days of delivery

• Provide your order number and details of the missing item(s)

Resolution:
We will investigate and resolve the issue by shipping the missing item(s) or issuing a refund if necessary.

10. Return and Refund Policy

Returns

Returns are accepted within 30 days of receiving your order.

Conditions for Returns

• Items must be unused, undamaged, and in original packaging

• All original tags must be attached

• Certain items may be non-returnable based on brand or manufacturer restrictions

Return Shipping Costs

• Customers are responsible for return shipping costs

• A 20% restocking fee may apply, depending on the item

Refunds

• Refunds are processed within 5–7 business days after we receive and inspect the returned item

• Refunds are issued to the original payment method

For full details, please refer to our Return and Refund Policy.

11. Incorrect Address

Address Accuracy

Please ensure all shipping details are accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages

If a package is returned to us due to an incorrect address:

• We will contact you to arrange reshipment

• Additional shipping charges may apply

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Customer Service Email: Support@BuyItBetterNow.com
Customer Service Phone: 888-703-2393

Company Address:
Buy It Better Now
1114 W Diamond St
Anaheim, CA 92801
United States

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST
Response time: Within 24–48 hours

13. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will take effect immediately upon posting on our website. We encourage customers to review this policy periodically.

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