Shipping policy
Effective Date: February 5, 2026
Last Updated: February 5, 2026
1. Introduction
At Buy It Better Now (“we,” “us,” or “our”), we strive to provide a seamless, reliable, and transparent shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from BuyItBetterNow.com.
2. Shipping Destinations
Countries We Ship To
We currently ship to the following destination:
- United States
Future Expansion
We are continually working to expand our shipping destinations. Please check this page periodically for updates.
3. Shipping Costs
Domestic Shipping (United States)
Standard Shipping: Free shipping on all orders.
No Hidden Fees
All shipping costs are clearly displayed at checkout. We do not charge hidden handling or processing fees.
4. Order Processing Time
Processing Time
Orders are processed within 1-2 business days, Monday through Friday, excluding federal holidays.
Order Cut-Off Time
Orders placed before 5:00 PM EST will begin processing the same business day.
Weekend and Holiday Orders
Orders placed on weekends or public holidays will be processed on the next business day.
5. Estimated Delivery Time
Domestic Shipping (United States)
Standard Shipping: 3-5 business days.
Delivery Estimates
Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, carrier delays, or logistical issues.
6. Shipping Methods and Carriers
Reliable Carriers
We partner with reputable carriers to ensure your order arrives safely and on time.
Domestic Carriers:
- USPS
- UPS
- FedEx
LTL Freight Carriers for large or heavy items:
- FedEx Freight
- Old Dominion
- XPO Logistics
Shipment Tracking
All orders include tracking information, which will be emailed to you once your order has shipped.
Shipping Insurance
All shipments are insured against loss or damage during transit. If an issue occurs, please contact us promptly.
7. Order Tracking
Tracking Information
Once your order ships, you will receive an email containing your tracking number, carrier name, and tracking link.
How to Track Your Order
Visit BuyItBetterNow.com/pages/track-order or the carrier’s website. Enter your tracking number to view shipment status and estimated delivery date.
Assistance
If you need help tracking your order, please contact our Customer Service team.
8. Delivery Issues
8.1 Delayed or Lost Packages
Delayed Deliveries
If your package is delayed beyond the estimated delivery timeframe, please contact us at support@buyitbetternow.com or 888-703-2393.
Lost Packages
If tracking shows your package as delivered but you have not received it, please verify the shipping address provided at checkout, check with neighbors or building management, and contact our Customer Service team for further assistance.
8.2 Damaged Packages
Reporting Damage
If your package arrives damaged, please take clear photos of the damaged packaging and item(s), then contact us within 7 days of delivery at support@buyitbetternow.com.
Resolution
We will evaluate the claim and arrange a replacement or refund when appropriate.
9. Missing Items
Reporting Missing Items
If any items are missing from your order, please contact us within 7 days of delivery and provide your order number and details of the missing item(s).
Resolution
We will investigate and resolve the issue by shipping the missing item(s) or issuing a refund if necessary.
10. Return and Refund Policy
Returns
Returns are accepted within 30 days of receiving your order.
Conditions for Returns
Items must be unused, undamaged, and in original packaging. All original tags must be attached. Certain items may be non-returnable based on brand or manufacturer restrictions.
Return Shipping Costs
Customers are responsible for return shipping costs. A 20% restocking fee may apply, depending on the item.
Refunds
Refunds are processed within 5-7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.
For full details, please refer to our Return and Refund Policy.
11. Incorrect Address
Address Accuracy
Please ensure all shipping details are accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returned Packages
If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.
12. Contact Information
If you have any questions or concerns regarding your shipment, please contact us:
Customer Service Email: support@buyitbetternow.com
Customer Service Phone: 888-703-2393
Company Address:
Buy It Better Now
1114 W Diamond St
Anaheim, CA 92801
United States
Customer Service Hours:
Monday-Friday, 9:00 AM - 5:00 PM PT
Response time: Within 24-48 hours
13. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will take effect immediately upon posting on our website. We encourage customers to review this policy periodically.